We know how exciting it is to receive a new book - especially when it’s for a young reader! Here’s how we make sure your order arrives safely and on time.
Delivery Options
-
Standard UK Delivery: 3–5 working days
-
Express UK Delivery: 1–2 working days
-
International Delivery: Available to selected countries
Shipping costs are shown at checkout. If you’re ordering for a birthday or special occasion, we recommend choosing Express Delivery.
Dispatch Times
-
Orders are usually sent out within 1–2 working days
-
You’ll get an email when your order is on its way
-
If your order includes a personalised or pre-order book, we’ll ship everything together once ready
Packaging
We use sturdy, eco-friendly packaging to protect your books—and we avoid excessive plastic. If your order is a gift, you can add a note at checkout.
Missing or Delayed Deliveries
If your parcel hasn’t arrived:
Under the Consumer Rights Act 2015, if your order doesn’t arrive within 30 days, you’re entitled to a refund unless you’ve agreed to a longer timeframe.
Damaged or Lost Books
If your book arrives damaged or doesn’t arrive at all:
-
Let us know within 14 days
-
We’ll send a replacement or offer a refund
-
We’ll cover the return postage for damaged items
International Orders
For overseas customers, customs duties or import taxes may apply. These are not included in our shipping fees and vary by country.
